Meet the Relationship Manager: Jes Gill

Jes Gill is one of our Relationship Managers from the sales team, who invites prospective homeowners to have a look around our vibrant communities and explains how our Platinum Skies homes can meet their needs. Jes is currently based at Quantock House in Taunton, which is one of our newest communities. 

How do we help people to live happy, healthy, affordable lives?

Our lifestyle provisions offer happy and healthy, and our products offer affordable. These elements all start with a happy engagement from the first appointment, introducing them to our Community Managers from the outset and the communal facilities. Our communities bring people together to socialise through a range of activities and events organised by the Community Managers, who are also on-hand to offer them practical and emotional support. Our homeowners feel reassured that there is somebody onsite available to help if they need it.

When a new prospective homeowner comes in for an appointment, how do we get to know if a Platinum Skies home is right for them?

Our customer journey begins from the first contact that we establish with them. In the same way that a doctor engages with a patient, I engage with the customer to understand their requirements and objectives to be able to present the best possible course of action for them. There are a whole host of external factors for us to consider at their appointment and it’s a chance for me to find out more about why now is the time to move to one of our communities. Often, we find that a life event such as ill health or the loss of their partner can prompt somebody to make to a more age-appropriate home, or perhaps they’ve realised it’s time to put their happiness first after a life of looking after others. They come to us so that we can match them up with a home within walking distance to the shops and health services, in a place where they can make a whole new group of friends, and they can have a space they can relax in without needing to worry about the upkeep. It feels fantastic to make that happen for them.

Tell us about some homeowners whose lives have changed since they moved to their community?

Ron, who is in his mid-sixties, reserved his apartment during the first lockdown that we had as his wife had passed away. He said that he was ready for a change. He had a nice bungalow in Broadstone but he wanted to move to us for the lifestyle aspect and to be nearer to town, so he is in close proximity to everything. He wanted the facilities, that interaction from the other homeowners, and whenever there’s an event, he’s always part of it. He also bought almost all new furniture for his home, so it gave him a chance to leave his old life behind. He’s a very positive person.

Similarly, I had probably been speaking to Ian for two years before he became our first homeowner to move into Quantock House. He was really keen to move from his big four-bedroom house which was in a small village which was a bit out in the sticks after his wife died. Both his son and his daughter live in Taunton, so they said that he ought to move closer to them. Now, he lives in one of our seventh-floor penthouses and he’s in his early eighties, but he comes across as a lot younger, because he’s very energetic. He said to me: ‘You know what? I just love it here because I can walk to town and do everything. I’m not having to drive here and there.”

What do you love most about your job?

I believe that my role in life is to help. I love engaging with our customers and get great satisfaction from changing their lives for the better, effectively taking their retirement living from ‘Black and White’ into ‘Colour’ with Platinum Skies.

When a new prospective homeowner comes in for an appointment, how do we get to know if a Platinum Skies home is right for them?

Our customer journey begins from the first contact that we establish with them. There are a whole host of external factors for us to consider at their appointment and it’s a chance for me to find out more about why now is the time to move to one of our communities. Often, we find that a life event such as ill health or the loss of their partner can prompt somebody to make to a more age-appropriate home, or perhaps they’ve realised it’s time to put their happiness first after a life of looking after others. They come to us so that we can match them up with a home within walking distance to the shops and health services, in a place where they can make a whole new group of friends, and they can have a space they can relax in without needing to worry about the upkeep. It feels fantastic to make that happen for them.

To get in touch with Jes and our Relationship Managers about viewing a Platinum Skies property, call 01202 040996.